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First Exchange Bank announces Changes in Lobby Hours

Posted on 3/19/2020 by

To our valued First Exchange Bank Customers and Friends: As our surrounding areas are detecting cases of the (COVID-19) Coronavirus, First Exchange Bank would like to assure the communities we serve that steps are being taken daily at our locations to protect the health and safety of all customers, employees, and visitors.

The safety and health of our staff and community is always our top priority, therefore effective Friday, March 20, 2020, lobbies will be available by appointment only. All drive thru locations will operate with their normal business hours. Bank staff will continue their normal schedules, to allow staff to be available by telephone, drive thru, and by appointment to meet your financial needs within our normal operational hours. Direct phone numbers for each branch are listed below and also on our website at www.firstexchangebank.com.

First Exchange Bank recognizes that these are challenging times filled will uncertainty. First Exchange Bank wants to assure you our main objective is to ensure you have continued access to our services.

First Exchange Bank offers the following methods of banking during these times:

  • Drive thrus – All will be available Monday through Friday. See the website for specific hours at www.firstexchangebank.com.
  • Online/Mobile Banking – If you are not signed up, please contact one of our branches to begin the process. This will allow you to monitor your account activity, deposit checks, pay bills, and transfer funds.
  • Telephone Banking – Contact one of our branches if you need assistance.
  • ATM services – All ATMS allow cash withdraws, balance inquires, and transfers. Our White Hall ATM also accepts cash and check deposits.

Should you need assistance enrolling in any of the online or mobile services, call your local branch and we will be glad to walk you through the process. We are always here to assist you!

We are asking customers to be on alert for spam and cyber risks. In times of panic, we need to ensure we maintain security of our passwords, electronic devices, etc. First Exchange Bank does not send emails requesting your usernames, passwords, account numbers, etc. please call us directly if you have any questions.

We are urging everyone to follow the CDC guidelines to prevent the spread of the infection. Enhanced cleaning procedures have been put in place to increase the frequency in which we sanitize and disinfect our ATMs and drive through equipment, as well as continued sanitization of our employee areas.

We understand the financial well-being of our customers can be adversely affected during this time. Please call your location branch to discuss your specific needs and we will try to address all questions.

Thank you and stay healthy,

 

Our Locations          
White Hall, WV
 304-534-7200     Mannington, WV
 304-986-1700
Fairmont, WV
 304-367-1700     Morgantown, WV
 304-225-2600
Hundred, WV
 304-775-1700     Fairview, WV
 304-449-1700

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